Cancellation and Refund Conditions,
It is specified in Articles 10 and 11 of the Distance Sales Contract.
10. RIGHT TO WITHDRAWAL
10.1. RECEIVER; In case the distance contract is related to the sale of goods, within 14 (fourteen) days from the date of delivery of the product itself or the person / organization at the address indicated, refusing the goods without any legal or criminal liability and without any justification, if in contracts, this period is It starts from the date it is signed. Before the right of withdrawal expires, the right of withdrawal cannot be exercised in service contracts whose service is started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. The BUYER accepts in advance that he has been informed about the right of withdrawal by accepting this contract.
10.2. In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must be used within the framework of the provisions of "Products for which the Right of Withdrawal shall not be used" set forth in this contract. If this right is exercised,
A) The invoice of the product delivered to the 3rd person or to the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning.
B) Return form,
C) The products to be returned must be delivered complete and undamaged with the box, package, and standard accessories, if any.
D) The SELLER is obliged to return the total amount and the documents that put the BUYER under debt within 10 days from the receipt of the withdrawal notice to the BUYER and to return the goods within 20 days.
E) If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damage of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations caused by the proper use of the product or product within the right of withdrawal period.
F) If the campaign limit amount set by the SELLER is reduced due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
11.PRODUCTS THAT WILL NOT BE USED TO WITHDRAWAL
The goods that are prepared in line with the BUYER's request or explicitly personal needs and which are not suitable for return, paint, disposable products that are in danger of deterioration or expiration date, are returned to the BUYER if the package is opened by the BUYER products that are not suitable for the purposes of delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodicals such as newspapers and magazines, except for those provided under the subscription agreement, services performed immediately in electronic environment or intangible goods delivered to the consumer immediately, and sound or the return of image records, books, digital content, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER, it is not possible according to the regulation. In addition, before the expiration of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services started with the approval of the consumer.
Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) , and must not be used.